We are

Pleased.com

We are

Pleased.com

HiMark Limited is an authorized distributor of Pleased.com in Zambia. Get in touch for an enterprise solution and the product Demo.

Pleased.com is a globally leading omni-channel customer service platform which allows companies to provide support and communicate with their customers via live chat, email, social and voice, using automation and artificial intelligence to allow enterprises to provide a personal touch at scale.

 

Easy Collaboration

Collaborate on tickets and chats, easily. Discuss with your teammates, work together on helping your customers, and assign or escalate tickets or chats to find a solution faster.

Instant Answers

Knowledge Base that can guide your customers to find answers on their own. Chatbot that can save your support team’s time, and not keep your customers waiting.

Tremendous Time Saving

Automation enables your customer support team to focus on things that matter. Templates help them address customer issues faster, and more accurately.